Considerations When Reporting and Resolving Data Issues (Item ID 10)
- How should problems be reported.
- How to establish where the issue originates (application is down, network issues, incorrect/missing scheduling, course mapping missing/incorrect, Active Directory roles missing/incorrect, role mapping missing/Incorrect, data extract issues, transmission/API issues, load issues (rejects), vendor bugs, etc.)
- What is the escalation path for issues (who is responsible for each step)?
- What are the Service Level Agreements for resolution?
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