UPCEA 2023

Washington, DC


2023 UPCEA Annual Conference

Thursday, March 23 | 2:00 PM

Creating Learner-Centered Micro-credential Programs With Design Thinking

A learner-centered micro-credential program begins with engaging with your learners to better understand their motivations, needs, and experiences. Today’s learners are increasingly career-oriented, and we want to make ensure skills and achievements are validated and recognized, especially by employers. In this session, we use design thinking methods to develop empathy for our learners, iterate new solutions to help our learners thrive, and review the Design Thinking process. With this mindset, we'll lead you through an exercise to identify critical internal practices for executing a micro-credentialing program that sticks.


  • Luke Dowden, Chief Online Learning Officer/Associate Vice Chancellor for Academic Success, Alamo Colleges District
  • Todd Foley, Director of Digital Innovation, University of Cincinnati
  • Kelly Hoyland, Director, Higher Education Programs, 1EdTech