Melissa Loble serves as the Chief Customer Experience Officer for Instructure. In this capacity, she leads Instructure's customer success, services, and partnership organizations, all of which enable customers to successfully leverage Instructure’s solutions to create highly engaging and effective learning environments for their communities. Driving innovation in the customer experience is central to Melissa’s mission. Melissa has spent 20 years in the educational technology world, working for a number of technology suppliers and educational institutions, as well as teaching leadership courses focused on managing technology for educational change. Melissa earned her MA in Educational Policy from Teachers’ College, Columbia University, and an MBA in Leadership from the Columbia Business School.